Boss DiagWin Support Central™
With IT environments becoming more complex, you need an IT Service Management Software designed to grow with you. DiagWin Support Central™ enables your staff to apply best practices and proactive management tools for delivering advanced Service Desk and Asset Management services to your organization. DiagWin Support Central™ delivers the automation and integrated tools necessary to cost-effectively manage IT assets and deliver world class end-user support. DiagWin Support Central includes an integrated service desk, customizable dashboard and a report wizard allowing you to create your own customized reports that meet your mission critical needs, beyond the included 150 reports.
DiagWin Support Central™ plays a key role in both supporting and refining your Service Strategy, Service Design, Service Operation, Continual Service Improvement and Service Transition, the main tenets of ITIL® v3. DiagWin Support Central™ is a comprehensive management tool for both IT assets and non-IT assets. For IT assets, an array of features enable you to gather and manage IT inventory from your network workstations with ease and control.
IT Asset Management:
Manage both IT and non-IT asset inventory and conduct compliance audits of your software licenses remotely with customizable functionality.
IT Service Management:
Integrated service desk that includes a Web-based portal for users and technicians.
Change Management:
Automatically direct and manage requests for operational change through the Work Flow feature of our service desk.
